What information is required before ordering?
Provide the project objective, design flow or operating basis, relevant water/wastewater or process data, required outputs, and supporting documents. For a new custom calculation, provide the expected output format or examples if available. Any missing basis or assumptions should be agreed before calculation begins.
Can the workbook follow a company-specific format?
Yes. Workbook formatting can follow the client's company template or documentation style when the necessary reference format is provided. BASIC includes customized formatting; STANDARD and PREMIUM offer optional company formatting.
Are design criteria and engineering references included?
Yes. Engineering criteria selection is included in BASIC, and methodology development and engineering reference research are included in STANDARD and PREMIUM. Criteria and sources are documented within the agreed calculation deliverables where applicable.
How do revisions work?
Unlimited in-scope formatting revisions are available within 3 days after delivery for BASIC and STANDARD, or 7 days for PREMIUM. Requests that change the agreed methodology, design basis, deliverables, or project scope require a separate review and may need an additional quotation. Technical errors attributable to AIDIA are corrected without extra charges.
Can additional equipment or calculations be requested?
Yes. Additional process units, calculation modules, technical datasheets, and preliminary 2D arrangement drawings can be discussed. Any additions beyond the selected package or the agreed scope will be quoted separately. Detailed mechanical, civil, and structural engineering are excluded.